Senior Oracle And Informatica Developer

Senior Oracle And Informatica Developer - Prague or Brno - Rolling Contract

ROLE

Internal banking system Cash Flow Pool – There are planned changes in the systems of external data providers that the bank needs to reflect and implement

PRINCIPAL RESPONSIBILITIES

• Respond to investor inquiries via phone or email.
• Assist the Team Leader with call volume management to ensure Service Level Agreements are met.
• Help monitor client-specific mailboxes and eGain to ensure queries are addressed within agreed timelines.
• Act as a mentor for new team members, providing guidance, and support, and serving as a point of reference.
• Support quality improvements through procedural reviews and enhancements.
• Complete daily telephone dealing tasks, ensuring all documentation is properly scanned and recorded.
• Verify phone trade data accuracy by ensuring all necessary fields are completed and checklists are followed.
• Monitor and report on various client inquiries and make procedural recommendations to the Team Leader.
• Generate and distribute team statistics or reports as required.
• Mentor and support all team members, assisting them as needed.
• Ensure timely completion of your tasks and responsibilities.
• Perform other relevant tasks as needed to meet business needs.

SKILLS / EXPERIENCE

• Strong understanding of Transfer Agency processes in an Investor Services environment in Ireland.
• In-depth knowledge of Telephone Dealing and Client & Investor Services.
• Ability to work independently and meet set deadlines.
• Extensive knowledge of fund administration, regulatory standards, and organizational requirements.

If this role sounds like a good fit for you, I’d love to hear from you. Feel free to reach out to me directly or apply here!