Client Representative, Fund Administration

Client Representative Fund Administration with moltifonds

Role Overview:

The incumbent is responsible for being the direct and primary contact for the timely and accurate delivery of client support for all fund administration requests and project execution.

Primary Responsibilities:

•Client Contact: Serve as the main contact for fee-related requests from client representatives for both onshore and offshore funds in Luxembourg.
•Service Quality: Ensure high-quality service delivery by monitoring the Fee Management Application.
•Fee Management: Oversee the setup of fees in the Fund Accounting System versus the Fee Management Application.
•Oversight Review: Responsible for the oversight review of FA Malaysia concerning the invoice payment process.
•Dedicated Client Support: Act as the direct and main contact for fund administration fee requests from dedicated clients.
•Accuracy and Timeliness: Ensure the accuracy, timeliness, and completeness of all fund administration-related client requests.
•Client Satisfaction: Accountable for ongoing client satisfaction by ensuring deliverables meet client needs and expectations.
•Continuous Improvement: Support the establishment of an environment of continuous improvement, assessing workflow, processes, and procedures to ensure maximum efficiency and quality within client deliverables.
•Documentation: Ensure all client information is documented, archived, and updated regularly (e.g., prospectus, fee agreements).
•Service Enhancement: Continuously identify opportunities to enhance our service and value proposition for clients.
•External Environment Awareness: Stay current with external factors that govern and influence the business.
•Support Purple Layer: Provide support to the Purple layer as per the Service Level Agreement (SLA).
•Audit Coordination: Coordinate audit activities related to fund administration topics.

Experience Requirements:

•Education: Post-secondary education with a concentration in accounting/finance or business, or equivalent experience.
•Industry Experience: 6-10 years in the financial services industry within an operations environment.
•Client Interaction: Proven track record of effective interaction with clients, management, colleagues, and staff.
•Communication Skills: Strong communication, presentation, and negotiation skills.
•Innovation and Change: Demonstrated orientation towards innovation and change management.
•Business Acumen: Strong business sense and profit orientation.
•Risk Management: Focused on risk management and mitigation.
•Organizational Skills: Proven organizational and time management skills.
•Language Proficiency: Fluent in English and French; German or Italian is an advantage.

Key Skills:

•Business Acumen
•Customer Focus
•Innovation
•Driving for Results
•Leadership
•Continuous Improvement
•Time Management
•Decisive Judgment
•Autonomy
•Problem Solving

Working Conditions:

•Adherence to established departmental standards, policies, and procedures.
•Compliance with company internal policies and procedures.
•Ensuring customer information follows company internal policies and procedures.
•Flexibility to work on flexible shifts if necessary.
•Ability to work under pressure and independently.
•Effective problem-solving capabilities.