Transfer Agency Manager- Limerick

Transfer Agency Manager - Limerick, Ireland

• Duration: 6+ Month contract
• Location: On-site in Limerick (at least 3 days per week)

Role/Department:

The Transfer Agency (TA) team delivers comprehensive administration services to fund management companies, encompassing a wide range of investor servicing functions such as dealing, registration, service center management, settlements, distributions, commissions, and statements.

Reporting to the Head of Investor Services, the Investor Service Centre Manager will oversee the day-to-day operations of the service center team, ensuring all regulatory and client service requirements are met. This position offers an exciting opportunity to manage and grow a high-performing team that directly supports clients and investors.

This role is ideal for an experienced professional seeking to join a dynamic team dedicated to delivering outstanding client service.

Key Responsibilities:

• Oversee the daily activities of the investor service center, focusing on quality and adherence to service level agreements (SLAs) for investor servicing.
• Evaluate quality metrics, identify training and coaching needs for the team, and address performance management actions as necessary.
• Lead recruitment, training, and development of a high-performing team, including conducting regular team meetings, performance reviews, and one-on-one discussions.
• Represent the Investor Services team in internal and external cross-functional forums.
• Demonstrate excellent client servicing skills by producing reports and leading Client Due Diligence meetings.
• Foster a positive and collaborative team culture, promoting growth mindsets and providing professional development opportunities.
• Monitor investor feedback and key performance indicators (KPIs) to identify trends and process improvement opportunities.
• Ensure compliance with internal processes and procedures, escalating and managing risks as appropriate.
• Collaborate with internal operational teams to identify opportunities for continuous improvement and enhance service delivery to clients.
• Support the wider Investor Services department by contributing to strategic priorities and the ongoing development of the center of excellence team.

Skills/Qualifications:

• Proven leadership experience within a contact center environment.
• A strong understanding of financial services and regulatory requirements related to contact center management.
• Demonstrated success in results orientation and performance management.
• Experience managing client relationships and leading cross-functional teams to deliver projects and programs.
• A customer-focused mindset with a passion for service excellence.
• Strong organizational skills, with the ability to manage multiple priorities and adapt to changing business needs.

If this role is suitable for you, please get in touch with me" or "Apply here, and feel free to reach out if you have any questions